Project Nexus: change and communications

Project overview

Isovist was appointed to deliver change management and communications for a refurbishment of a financial services HQ at Canary Wharf. The project was delivered in phases with different floors closed at different times, and a complex phasing plan to accommodate staff during the works. We delivered a series of workshops to change champions to share the plans for the refurbished space, and to co-create new behaviours and protocols for a new social hub and breakout spaces on each working floor. We also produced a welcome pack with information about the newly refurbished spaces. We also delivered a comprehensive programme of communications to support the phasing of the project, including bespoke move comms for each team, posters and table-talkers, supported by a project SharePoint that featured weekly project updates. We developed a clear brand for the project which made it easy for staff to identify information about the project.